We believe customers, regulators, and end users deserve a clear explanation of how AI is used in TestimonialCollect. This document is that explanation. It supplements (and does not replace) our Terms of Service and Privacy Policy.
In TestimonialCollect, we use AI for tidying spelling and grammar in testimonials, suggesting short quotes and social captions, choosing highlight lines and writing captions for highlight videos.
In plain English: TestimonialCollect sends your customers a short feedback request by text message or e-mail after a visit or payment, collects their star rating and written testimonial, tidies spelling and grammar with AI, and lets you show approved testimonials on your website through a widget you design and in short highlight videos. Customers choose on the feedback form whether their words may be shared and whether their name may be shown. Every customer is asked the same way (no review gating). Nothing is published until you approve it.
We use Anthropic's Claude family of models to draft text for you. We do not train any model on your data.
We do not use the content of customer data to train AI models. Inputs sent to our AI providers are processed only for the purpose of returning output to us, and our providers are contractually prohibited from training their models on those inputs.
Nothing is published until you approve it. You can edit or reject any testimonial.
Where the Service offers an auto-send or auto-publish option, you can change that setting at any time in the dashboard. We default to human-in-the-loop wherever practical.
AI is fast and useful, but it is not perfect. Please be aware that AI Output may:
You are responsible for reviewing AI Output before relying on it, publishing it, or sending it to third parties.
Video testimonials are not processed by AI. The verified-customer check and the Google-safe ask checker are rule-based, not generative AI. Imported Google reviews are never edited by AI.
Some laws require telling people when they are interacting with AI or when content is AI-generated. Here is how that works in TestimonialCollect today:
You are responsible for any additional disclosure required by the law that applies to you or your customers, by your industry, or by the platforms you post to.
If someone disputes a message, reply, or other output, the business that sent it can edit or remove it from its dashboard. Anyone can also e-mail [email protected] (subject line: “AI question — TestimonialCollect”); we will pass it to the business within one business day.
The AI processes only the data needed to perform its function. We minimize input scope wherever possible and avoid sending unnecessary personal information to the model.
We may update this Disclosure as the Service, the law, or our providers change. Material changes will be communicated by email or in-app notice at least 30 days before they take effect.
Questions: [email protected]. Legal: [email protected].
X3 E-Commerce LLC d/b/a FrontDesk Global • Michigan, United States